New - Enhancements to Message Us Launching September 3
BNSF will launch a new enhancement to the “Message Us” feature within our Customer Portal on September 3. This enhancement is designed to provide you with faster, more efficient support, featuring a new interface.
What’s New?
- Enhanced Access: Experience improved navigation with an intuitive new entry point to “Message Us”
- Enjoy an updated look and feel, making it easier to access the support you need from the portal’s homepage
- Set your access based on your business needs
New, easy access to "Message Us" from the Customer Portal homepage
- New Waybill Support Requests: Enjoy all waybill-related support requests seamlessly managed through an upgraded experience
- Faster Support: Benefit from quicker response times to help minimize shipment delays
- Self-Service Tools: Access a variety of self-help resources, such as videos, quick reference guides and a global search feature to find answers quickly and effortlessly
- Convenient Communication: Take advantage of our callback feature, allowing you to request a phone call from a customer support representative directly within “Message Us”
If you have questions or need support, please visit the Customer Portal or contact your BNSF marketing representative.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.